Refund Policy

RETURNS

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Personalized Items are not eligible for refunds.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

COVID Affect on Inventory

Due to the current pandemic situation, many suppliers are struggling to keep inventory for all colors & sizes readily available. While we do our best to order the exact same shirt, brand, and color ahead of time -- we unfortunately are not always able to procure the exact same shirt. In the event that we are not able to procure the shirt that you have ordered, we will upgrade your shirt to the next quality level that is available at no charge. However, their may be a slight difference between the colors as it may come from a different vendor.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at .

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

As personalized items are hand crafted to each individual order, they are only eligible for any exchange in the event of defect. Please contact us with pictures to be approved for an exchange

Exchanges (if applicable)

Please note that due to COVID, ocassionally you may get

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 1125 W Pinnacle Peak, Bldg 4
Suite 141
Phoenix, AZ 85027 United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 1125 W. Pinnacle Peak, Bldg 4, Ste 141, Phoenix, AZ 85027

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

In order to process orders as quickly as possible, any request to cancel an order must be done within the first 24 hours. After this, your custom items will be entered in the production queue. Once in the queue, we are not able to cancel your order

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.